In coming to us, you have the right to:

• a quality service designed to meet your needs and goals
• services that are supported by evidence-based research
• information about the services provided to you
• participate in decisions about your care
• receive services from skilled staff in a safe place
• privacy and confidentiality
• raise and have promptly resolved any concerns, complaints or disputes
• nominate another person to speak and act on your behalf.

You have a responsibility to:

• provide, to the best of your ability, full and accurate information about your needs
• attend appointments and provide adequate notice if unable to attend
• actively participate in your care including following staff recommendations 
• take responsibility for your own actions and their consequences
• treat staff and other clients with respect and dignity
• ensure our staff have a safe place to work.

If you have a concern, please give us a call or come in and see us. Speak to one of our staff or ask to speak to a manager.

Or put your concerns in writing via email or a Feedback form available in our offices. Visit our contact page for more information.