In coming to us, you have the right to:
- a quality service designed to meet your needs and goals
- services that are supported by evidence-based research
- information about the services provided to you
- participate in decisions about your care
- receive services from skilled staff in a safe place
- privacy and confidentiality
- raise and have promptly resolved any concerns, complaints or disputes
- nominate another person to speak and act on your behalf.
You have a responsibility to:
- provide, to the best of your ability, full and accurate information about your needs
- attend appointments and provide adequate notice if unable to attend
- actively participate in your care including following staff recommendations
- take responsibility for your own actions and their consequences
- treat staff and other clients with respect and dignity
- ensure our staff have a safe place to work.
If you have a concern, please give us a call or come in and see us. Speak to one of our staff or ask to speak to a manager.
Or put your concerns in writing via email or a Feedback form available in our offices. Visit our contact page for more information.