Find us at 191 West Burleigh Road, Burleigh Heads, QLD 4220

Find us at 191 West Burleigh Road, Burleigh Heads | Ph: (07) 5508 0950 | Mon - Fri, 8am - 5pm.

Contact Us

Contact details


Phone:
(07) 5508 0950

Fax:
(07) 5508 2655

Email:
specialistcentre@liveslivedwell.org.au

Opening hours:
Monday to Friday, 8am - 5pm

Address | View map
191 West Burleigh Road,
Burleigh Heads, QLD, 4220


Returning Patient? Book Online

Choose an available appointment with your regular practitioner.

Find us in West Burleigh

Our address 191 West Burleigh Road, Burleigh Heads Qld 4220.

Lives Lived Well Specialist Health Centre is located on the ground floor of a two-storey building.

Parking

There is parking available: some are labelled for patient use only, however you may park anywhere within the Lives Lived Well carpark.

Disability access

Our centre reception is located on the ground floor which is accessible by wheelchair. There is also a bathroom that is wheelchair accessible.

Cancelling an appointment

We understand that sometimes your circumstances change and you need to cancel. We require at least 24 hours advance notice when you cancel an appointment with our psychologists—or a cancellation fee may apply. This amount of notice allows us to make arrangements to fill your session with another patient, thanks for your understanding.

We would prefer that you phone us to cancel. Please call using the contact details listed on this page.

If you made your booking online, the confirmation email you received should include a link that will enable you to cancel your booking online. If in doubt, please call.

Providing feedback or making a complaint

Our patients have rights and responsibilities.

We do our best to uphold your rights and treat you with compassion, respect and in accordance with all applicable laws.

Want to make a complaint?

Please let us know. Talk to us or send us a letter or email about what happened and why you are unhappy. You can speak with a practitioner or the practice manager. We will listen and provide a response in good faith.

You can also complain about any aspect of any health service through the Office of the Health Ombudsman, whose role is to act impartially in dealing with complaints.

Want to provide feedback?

We love to receive feedback about your success in working with our practitioners—but you may also simply have suggestions for improvement. Feel free to contact us directly. All feedback helps us understand your needs and improve our service.

Sharing your feedback online is also great: it helps our practice to grow by providing genuinely useful insights for other potential patients, who may wonder if our practice is right for them.

Ways you can provide feedback include:

Frequently asked questionsSWIPE / CLICK LEFT OR RIGHT FOR MORE

  • What are my payment options?

    Payment is required at the time of your appointment. You can pay using credit/debit, and electronic transfer (via EFTPOS). We are a mixed payment practice: practitioners charge for their services, however some also offer bulk-billed services for concession card holders. You may be eligible for Medicare and Private Health Insurance rebates, click below to learn more.

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  • Do you offer bulk-billing?

    Some of our practitioners offer bulk-billing for concession card holders only. 

    If you require bulk-billing:

    • Ask for a practitioner that offers bulk-billing when you make an appointment
    • Remember to bring your concession card with you to your appointment.
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  • Do I need a referral?

    You do not need a referral to make an appointment at our health centre - we welcome new patients. Rebates maybe be available, click below to find out more.

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  • Can I claim Medicare rebates for counselling?

    We can help to determine your eligibility for government programs such as the Better Access initiative, or Psychological Services Program (formerly known as ATAPs), which enables people to receive medicare rebates for a certain number of sessions with a mental health professional. Click below to learn more about claiming Medicare rebates.

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  • What is the history of the LLW Health Centre?

    Our practice was originally established to support Lives Lived Well’s Mirikai Recovery Centre—a live-in rehabilitation service for people experiencing problems with addiction and mental health. Click the button below to read more about our history.

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